Connan's Paint & Body Shop
10755 Andrade Dr
Zionsville, IN 46077
Phone: (317) 873-6530
It's the recommended shop by Lexus/Jag/Volvo etc I believe. The last time I went, there was a Bentley, Porsche Cayman, Lexus LS460, the new Audi S6, etc.
Great facility. The lounge is one of the nicest waiting rooms I've been. Complete witha digital coffee machine, salt water tank with really cool fish and other creatures, die cast cars, and they had free cinnamon rolls last time I went.
We all know that the better the coffee the machine, the better the work right? Actually, Connan's paint and body did a great job on fixing my car (hit and run accident, front bumper and rear 1/4 panel). Thumbs up to them.
HOWEVER, their administrative side seems to have some communication issues.
1). They tried fixing some things I told them I will do myself. They even ordered wrong parts
2). When I picked up my car, my key was cracked in half with the transponder missing. Keys do get broken, I understand. What makes me really angry is that they tried to play it off as if nothing was wrong. I made them order a new set of key.
3). I checked their work and they did not paint behind the taillight where I was hit. The paint is chipped and nothing is done to it. It's not a visible part so they thought they could get away with it maybe? I called and complained, was promised a call by the manager which never came till I called again about my key. They didn't even discuss about my 1/4 panel.
Great skills, props to whoever does the work. but the administration seriouslly needs some improvement.
The lady in the front. The first time I went in, I was looking for the parts department. I went to her desk, literally with my arms on her desk and she just sits and files her nails and completely ignores me. Her attitude was the worst but the rest seem to follow suit, especially the sales people.
I guess when you have a monopoly, it really doesn't matter. I seriouslly hope Corporate Lexus will do something about it soon. The only reason I go there anymore is for parts and b/c my friend works there.