Posted by doltmo, Jun 30, 2009 at 11:01 am
I got back from Pocono a week ago.. Car did OK, but 3rd gear is still screwed up. Fortunately the track at Pocono doesn't require a lot of gear shifts. There's only one down shift (6th to 2nd) when you pull into the infield off the back stretch of the NASCAR track. From that point it's all upshifts.
I think I may have fallen off the radar screen at Lamborghini, so it's time to start making more noise. They're hoping I'll just "go away".
I think I may have fallen off the radar screen at Lamborghini, so it's time to start making more noise. They're hoping I'll just "go away".
Posted by doltmo, Jun 30, 2009 at 3:35 am
Something from the Lambo "Skunk" works, perhaps? Wonder if black comes with the same white stripe?
Posted by doltmo, Jun 3, 2009 at 2:31 pm
Ford GT
in forum Cars, Motorcycles, and Boats
Hey Dan, at least Lambo Ohio (RIP) offered me a PT cruiser as a loaner. But the down side was that I had to wait 6 months, not just 5.
Posted by doltmo, May 19, 2009 at 3:09 am
Car of the Month, May 2009
in forum Website News
... and it's a 6-speed too!
Posted by doltmo, May 19, 2009 at 3:08 am
So does this mean that you won't get you Diablo back until Lamborghini Chicago goes out of business?
Posted by doltmo, May 13, 2009 at 11:42 am
No. It's intended for the limited audience on this forum. While there is a lot of truth to the post, there was a lot of frustration venting as well.
Underneath all the sarcasm there are some bright spots: Parker Moffit at LamboOhio was the ONLY service tech (out of the 4 that looked at the car) that took the time to duplicate the problem per my instructions. And Jonathan Kirshtein at Lambo America (in Boston) has been in contact with me several times a week to assure me that the problem WILL be fixed. They covered the cost of cracking open the gear box the second time and replacing a bunch of parts - probably setting someone's expense account back to the tune of $10K. And now Jonathan's got to convince Guido to cough up another $31K to send out a completely new gearbox. This is all on a car that's out of warranty.
I'm still 10 to the 10th pissed off about losing out on 6 month's use of the car, but bitching about that isn't going to bring that time back.
Underneath all the sarcasm there are some bright spots: Parker Moffit at LamboOhio was the ONLY service tech (out of the 4 that looked at the car) that took the time to duplicate the problem per my instructions. And Jonathan Kirshtein at Lambo America (in Boston) has been in contact with me several times a week to assure me that the problem WILL be fixed. They covered the cost of cracking open the gear box the second time and replacing a bunch of parts - probably setting someone's expense account back to the tune of $10K. And now Jonathan's got to convince Guido to cough up another $31K to send out a completely new gearbox. This is all on a car that's out of warranty.
I'm still 10 to the 10th pissed off about losing out on 6 month's use of the car, but bitching about that isn't going to bring that time back.
Posted by doltmo, May 13, 2009 at 10:19 am
It's been a long ordeal, but I still have some hope that Lambo will get the problem fixed.
They do have an interesting way of solving tricky situations like this - the best I can tell, the corporate policy runs something like this:
(1) Test drive the car and tell the customer the problem doesn't exist.
(2) Keep telling the customer this four about 4 weeks, then if the customer still insists that there is a problem, open up the transmission and replace everything that has a part number. This process should take another 4 weeks.
(3) Give the car back to the customer and tell him it's fixed.
(4) If the customer says otherwise, deny that the problem exists and hope he goes away. Repeat for another 9 weeks.
(5) If the customer continues to complain, tell the customer to bring the car back and agree to "look at it again".
(6) Do nothing for about 3 months. Hope the customer forgets he has a car .
(7) When the customer calls asking about his car, do not return the phone call.
(8) If a salesman picks up the phone by mistake when the customer calls, make sure he tells the customer you're "working on it" but haven't been able to "duplicate the problem". If the customer tells you exactly how to recreate the problem - ignore him, or do the exact opposite when test driving the car.
(9) Repeat step 8 until the calls stop or the customer shows up at your door. Only then do you make any attempt to duplicate the problem.
(10) Get the factory rep involved in the decision making. The time zone difference between Boston and Italy is a great way to drag out this process. Make sure it takes at least three days to get a question to the factory rep and allow another week for the response. Only ask one question at a time. For example, "How are you today Guido? and "How's the wife and kids?" should be two separate calls. Do not combine these into one. With practice you should be able to stretch this process out for several months.
(11) Replace what's already been replaced, or replace things that have nothing to do with the customer's problem. If the 3rd gear syncho is still acting up after it was replaced - replace it again. If that doesn't work, replace the reverse synchro and see if that helps.
(12) Repeat step 11 until the dealership goes out of business. Only when the customer's car is the only asset left in the empty building do you give it back to the customer. Tell him the car is "significantly better".
(13) Cover you ears as the customer drives away to muffle the sound of synchro gears grinding.
(14) Congratulations. The problem is no longer yours.
They do have an interesting way of solving tricky situations like this - the best I can tell, the corporate policy runs something like this:
(1) Test drive the car and tell the customer the problem doesn't exist.
(2) Keep telling the customer this four about 4 weeks, then if the customer still insists that there is a problem, open up the transmission and replace everything that has a part number. This process should take another 4 weeks.
(3) Give the car back to the customer and tell him it's fixed.
(4) If the customer says otherwise, deny that the problem exists and hope he goes away. Repeat for another 9 weeks.
(5) If the customer continues to complain, tell the customer to bring the car back and agree to "look at it again".
(6) Do nothing for about 3 months. Hope the customer forgets he has a car .
(7) When the customer calls asking about his car, do not return the phone call.
(8) If a salesman picks up the phone by mistake when the customer calls, make sure he tells the customer you're "working on it" but haven't been able to "duplicate the problem". If the customer tells you exactly how to recreate the problem - ignore him, or do the exact opposite when test driving the car.
(9) Repeat step 8 until the calls stop or the customer shows up at your door. Only then do you make any attempt to duplicate the problem.
(10) Get the factory rep involved in the decision making. The time zone difference between Boston and Italy is a great way to drag out this process. Make sure it takes at least three days to get a question to the factory rep and allow another week for the response. Only ask one question at a time. For example, "How are you today Guido? and "How's the wife and kids?" should be two separate calls. Do not combine these into one. With practice you should be able to stretch this process out for several months.
(11) Replace what's already been replaced, or replace things that have nothing to do with the customer's problem. If the 3rd gear syncho is still acting up after it was replaced - replace it again. If that doesn't work, replace the reverse synchro and see if that helps.
(12) Repeat step 11 until the dealership goes out of business. Only when the customer's car is the only asset left in the empty building do you give it back to the customer. Tell him the car is "significantly better".
(13) Cover you ears as the customer drives away to muffle the sound of synchro gears grinding.
(14) Congratulations. The problem is no longer yours.
Posted by doltmo, May 12, 2009 at 9:47 am
Got my car back today. The problem with the transmission is still there - if not worse - after sitting at the dealer for 9 days shy of 6 f---'in months. A total waste of time and money. Kinda weird driving the car - I need to learn how to drive it all over again.
Anyhow. LO is an empty building now. Mine was the last customer car to leave....
Last one out, turn off the lights.
Anyhow. LO is an empty building now. Mine was the last customer car to leave....
Last one out, turn off the lights.
Posted by doltmo, May 11, 2009 at 10:43 am
They got my car put back together on Friday and I got the call today to come get it. They "think" it's shifting better, but they want me to put some miles on it and confirm that it's OK. We'll see. I'm flying over tomorrow (Tuesday) to pick it up.
By the way, Lamborghini Ohio is quickly turning into a ghost town. They couldn't get my car out of the service bay today because their semi trailer was in there getting all the Nelson Auto Group decals removed. And they couldn't clean up or detail my car because MAG came by on Saturday and took all the car cleaning supplies. The service techs are in Boston for training and Steve Evans is the only one home.
Looks like I may be their last customer.
By the way, Lamborghini Ohio is quickly turning into a ghost town. They couldn't get my car out of the service bay today because their semi trailer was in there getting all the Nelson Auto Group decals removed. And they couldn't clean up or detail my car because MAG came by on Saturday and took all the car cleaning supplies. The service techs are in Boston for training and Steve Evans is the only one home.
Looks like I may be their last customer.